Shipping & Returns

Current status

TrayZero is not yet available for purchase or shipment. This website currently offers early-access signup only. Joining the list or selecting preorder interest does not create an order, charge a card, or start a shipment.

When shipping begins

When TrayZero opens preorders or general sales, checkout pages will show the shipping options, estimated delivery windows, destinations we can ship to, and any shipping fees that apply at that time.

Until then, any timing shared by email or on this site should be treated as planning guidance, not a guaranteed ship date.

Delivery expectations

Once orders are live, we expect to share:

• Available shipping methods at checkout
• Estimated processing and transit times
• Order confirmation and tracking when a package ships

Delivery dates can vary based on carrier performance, destination, weather, and customs for international shipments if offered later.

Returns & exchanges

Because product sales have not started, there is no active return or exchange process yet. When TrayZero begins fulfilling orders, return and exchange terms will be posted here and confirmed at checkout.

Our intent is to offer a clear, fair process for unused products in original condition within a stated return window, subject to any exceptions noted at the time of sale.

Damaged or incorrect items

After shipping begins, if a package arrives damaged or incorrect, contact us promptly with your order details and photos so we can help resolve the issue.

Questions

For shipping or returns questions before or after launch, email ralph@trayzero.com.